Zenith Bank, Nigeria’s biggest bank by market capitalisation, is experiencing a total infrastructure downtime after a fire at the company’s primary data centre.
The downtime affects Zenith Bank’s services, leaving millions of customers in the lurch. At one of the bank’s branches, a security official could be heard telling a customer that the network was down. The security official did not provide further information.
Multiple sources told newsmen that the downtime began around 7 a.m. this morning. One source confirmed that the incident started after a backup power system caught fire, triggering a power cut to the data centre.
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According to sources with knowledge of the matter, the bank is now attempting to switch to its disaster recovery infrastructure to get all services up and running.
It is standard practice for big organisations to have disaster recovery protocols, but Zenith could not switch to its recovery infrastructure at the time of this report.
One source told newsmen that the delay in switching to its disaster recovery is connected to the fact that not all banking service were running in an active-active deployment. It means that the services running active-standby now have to be switched manually.
The source told our correspondent that, despite the delays, the bank expects to have its infrastructure up and running before the end of the day.
Meanwhile, Zenith Bank has confirmed a fire incident at its storage facility located in Victoria Island, Lagos State.
The management of the bank confirmed the unfortunate incident in a post on its verified Facebook page on Wednesday night.
The statement said the incident which led to a temporary power outage in the facility, occured on Wednesday morning.
It, however, said the inferno was was contained via a quick response from the federal, Lagos State and Eko Hotel Fire Services.
The statement reads, “We hereby report that there was a fire incident this morning at our storage facility Vitoria Island which is completely isolated from our head office complex, and this led to a temporary power outage.
“We appreciate the swift response of the Federal Fire Service, Lagos State Fire Service and Eko Hotel Fire Service that led to the swift containment of the incident”.
This is coming amidst complaints from customers across the country over poor banking services since Wednesday morning.
Costumers were unable to make transactions via the mobile banking app, the Automated Teller Machine, ATM has also been out of service.
The bank, however, assured that “services are being restored as normalcy returns”.
