Re: Recall of Certain Ford Fusion, Lincoln and Focus Vehicles on Account of Manufacturing Defect – DG, CPC
Pursuant to Sections 2(b) and 2(c) of the Consumer Protection Council Act (“CPCA”)
On March 19, 2018 the Consumer Protection Council (“Council”) issued a Release regarding a worldwide safety recall of certain Ford Fusion, Lincoln and Focus vehicles manufactured by the Ford Motor Company. As part of that regulatory action, the Council invited the public to provide information about ownership or operation of vehicles affected by the recall. In addition, the Council mandated all recognized or authorized Ford dealers in Nigeria to provide extensive information about the recall and the framework for the implementation of corrective measures.
The dealers have since complied with the request for information and the related summons from the Council. The Council also randomly sampled affected consumers to verify that the recall had been effective. This surveillance demonstrated that consumers affected had been contacted and had the necessary parts changed at no additional cost to them.
Responses and information from the dealers and our inquiries satisfactorily demonstrate that it is appropriate to end this investigation from a consumer protection standpoint.
The Council is therefore closing this case and treating it as concluded. Any further complaints, statements or inquiries relating to this recall should be sent to contact@cpc.gov.ng. The Subject of the email should read “Ford Recall.”
The Council will continue to provide relevant updates, advisories, or warnings, if they become necessary in the future.